FAQ
- When I access Settings on my meter I lose my connection to the app. Why?
- My meter and app were suddenly disconnected - why?
- I cannot change a meter setting from the app – why?
- What are the differences between reminders and Test Reminder Plans?
- Why are the targets in my meter different than in the app?
- Is my app data shared with anyone?
- Is my app data backed up somewhere?
- Can I change my target ranges after I have set up the meter and app?
- I selected something and there was no Save button, only Done or Back…will my selection be saved?
- If I have more than one meter can they have different target ranges?
- Are meter displays of HI and LO the same as app displays of Critical High and Critical Low?
- Why are there several Target Range settings in my CONTOUR™ connected meter? There was only an Overall Target at first.
- Can I pair someone else's meter with the CONTOUR™DIABETES APP on my smartphone?
- What do the symbols in the app represent?
- Do manual readings affect my patterns?
- Why is the CONTOUR™DIABETES app prompting me to turn on location?
- How to pair a meter?
- My Meter is Also Paired to an Insulin Pump Device. How does that affect my meter and the CONTOUR™DIABETES app?
- I see a purple dot next to the My Patterns item on the Main Menu and also on the Menu symbol on top of My Readings. What does this mean?
- I was working on a pattern and it was moved to history. Why?
- I do not see my manual insulin doses in the expanded graph. Why?
- Some of my blood sugar readings are not connected to the graph line in the expanded graph. Why?
- I was traveling and changed time zones. My mobile device time updated to match the time zone but my meter did not. Why is that?
- One of my blood sugar readings has an airplane symbol next to it. What does this mean?
- I have received an “Unable to connect” error message. What should I do?
- What happens when I unpair a CONTOUR™ connected meter?
- My meter does not seem to be connecting to the app. Why?
- What do colors mean in the app? My blood sugar readings are sometimes identified with a green, yellow or red color.
- Should I sign out of my account each time I finish using the app?
- The app is sending me messages about Patterns. What are patterns?