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I have received an “Unable to connect” error message. What should I do?

GlucoContro Support
  • Updated

This message may appear for one of the following reasons:

  1. No Internet connection
    Check your device's internet connection. Make sure mobile data or Wi-Fi is enabled in your settings.
    (Note: Mobile data usage fees may apply.)

  2. Network restrictions
    Your network might have a proxy or firewall blocking the connection.
    – Contact your network administrator about allowing connections to CONTOUR™ servers.
    – Alternatively, try using a different internet connection such as mobile data or a home Wi-Fi network.