GlucoContro Support
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Recent activity by GlucoContro Support-
I was traveling and changed time zones. My mobile device time updated to match the time zone but my meter did not. Why is that?
If automatic date/time syncing is turned off in the CONTOUR™DIABETES app preferences,your meter will not update when your mobile device time changes — unless you sync it manually. To enable automat...
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One of my blood sugar readings has an airplane symbol next to it. What does this mean?
The airplane symbol indicates that the CONTOUR™DIABETES app detected a change in time zones. When this happens, the app automatically adds a Travel Marker to blood sugar readings taken around the t...
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I have received an “Unable to connect” error message. What should I do?
This message may appear for one of the following reasons: No Internet connectionCheck your device's internet connection. Make sure mobile data or Wi-Fi is enabled in your settings.(Note: Mobile d...
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What happens when I unpair a CONTOUR™ connected meter?
Unpairing a meter disconnects it from your account and stops data transfer between the meter and the app.Previously synced meter data remains saved in the app.You can pair the meter with the app ag...
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My meter does not seem to be connecting to the app. Why?
If the connection isn’t working, please check the following: The CONTOUR™ connected meter is turned on and paired with the app. Bluetooth is enabled on the meter. The meter is close to your m...
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What do colors mean in the app? My blood sugar readings are sometimes identified with a green, yellow or red color.
The CONTOUR™ system - a CONTOUR™ connected meter and CONTOUR™DIABETES app together - uses color to let users know if a blood sugar reading is within or outside of a target range. The 3 colors used ...
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Should I sign out of my account each time I finish using the app?
No. It's best to stay signed in to your app account, even after closing the app.Remaining signed in on one or more mobile devices ensures that your information is available across all of them each ...
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The app is sending me messages about Patterns. What are patterns?
The CONTOUR™DIABETES app can notify you if certain trends are detected in your blood sugar readings.A group of blood sugar readings that form a trend is called a Pattern. For example, the app may d...
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I am not seeing any Patterns when I use the app. Why?
The app needs at least 14 days of blood sugar readings to detect patterns.If you test frequently and mark your blood sugar readings with meal markers and meal types, the app can detect patterns mor...
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I own several meters. Can I use all of them with the app?
You can pair multiple CONTOUR™ connected meters with the app. It's possible to have different meter types linked to your account at the same time.The app will merge your blood sugar readings from a...