The protection and security of your personal data are important to Ascensia. We know that you care about your personal data and how it is used, and we want you to trust that Ascensia uses your personal data carefully. This Privacy Policy will help you understand what personal data we collect, why we collect it and what we do with it. This Privacy Policy, together with the End User Licence Agreement (EULA), applies to your use of the GlucoContro Online Web App.

The GlucoContro Online Web App is operated by Ascensia Diabetes Care Holdings AG (“Ascensia,” “we,” or “us”), based in Peter Merian-Strasse 90, 4052 Basel, Switzerland. Ascensia is the controller of your personal data processed via the GlucoContro Online Web App.

The GlucoContro Online Web App is a secure cloud-based diabetes management service that is a part of the Ascensia Diabetes Care portfolio of diabetes management products and services. The GlucoContro Online Web App is compatible with the Ascensia portfolio of blood glucose meters (Cable Connected Meter) and other Bluetooth (Wireless BLE Connected Meter) enabled devices or other products designated to be compatible with the GlucoContro Online Web App.

Residents of the European Economic Area, United Kingdom, and Switzerland: Ascensia relies on the legal basis of consent to process your health-related information for the purpose of providing you with the GlucoContro Online Web App and the Contour Cloud Account. You may withdraw your consent at any time by using the “Delete Account” option in the Contour App.

Please read this Privacy Policy before consenting to create a GlucoContro Online Web App.

The GlucoContro Online Web App can be accessed using your existing Contour Diabetes App cloud account. You will be asked to accept the EULA terms and conditions.

You can also create a GlucoContro Online Web App account in order to use the GlucoContro Online Web App. When creating your account, you will be asked to select your country and language so that we can provide you with the correct version of this Privacy Policy and the EULA. You will also be asked to accept the EULA terms and conditions before being able to use the .

Once you complete your registration for a GlucoContro Online Web App account, your personal data will be backed up to the cloud. Creating a GlucoContro Online Web App account will ensure that the Ascensia Meter you pair with the GlucoContro Online Web App can sync information and settings, such as Target Ranges.

Upon creating a GlucoContro Online Web App account, you may also opt-in to receive marketing communications from Ascensia as described in this Privacy Policy. You can withdraw your consent at any time by sending us an email or by changing your preferences in the system.

For reasons of public interest in the area of public health relating to medical devices and/or for our legitimate business purposes, Ascensia may also collect and use technical information about your smartphone, mobile devices and related software, hardware and peripherals that are internet-based or wireless to improve our products and services and to provide with you the various functionalities of the GlucoContro Online Web App.

We may contact you to tell you about products and services that we feel may be of interest to you or that are similar to those that you have already purchased or enquired about. You may also be contacted by your local Ascensia company, a distributor of Ascensia products, or one of our selected partners, in each case, where you have consented to receive these communications.

You may opt out of receiving our marketing communications at any time by contacting customer service by visiting https://www.diabetes.ascensia.com, by using the unsubscribe link in any of our communications, or by changing your preferences in the GlucoContro Online Web App.

We will continue to contact you for non-marketing related purposes where we need to send you information about the GlucoContro Online Web App system, your GlucoContro Online Web App account or where we need to issue a field corrective or safety notice. We may send information to you via GlucoContro Online Web App notifications, reminders or alerts to inform you of new developments.

We may share your personal data with our distributors, business partners, or service providers, including for marketing purposes or where you have chosen to share your personal data through various features and functionality provided via the GlucoContro Online Web App. In each case, we will only share your personal data with third parties so that we may provide, maintain, host and support the GlucoContro Online Web App.

We may disclose your personal data where required to respond to authorized requests from government authorities or where required by law, including for national security. Where we are required by law, we may also disclose your personal data where it is necessary to enforce or apply our EULA, this Privacy Policy or other agreements, to investigate or protect the rights, property or safety of Ascensia and our group companies, our products and services and our customers, distributors or business partners or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation. Your personal data may be subject to foreign laws and may be accessible by foreign governments, courts, law enforcement and regulatory agencies.

The GlucoContro Online Web App allows you to share your information stored in the Web App (including health-related information) with a doctor, medical provider or other person of your choice. If you do choose to share your personal data with anybody, please do take care and make sure your personal data is only shared with intended people.

Please note that any sharing of your personal data is wholly at your own risk and Ascensia is not responsible for securing or protecting the information that you choose to send to other persons via the GlucoContro Online Web App. You should be aware that there are risks involved in sharing information over the internet, including the potential for such information to be intercepted by unauthorised third parties. For this reason we have enabled a 'passphrase' security and encryption system that provides encryption and security against unauthorised use.

We recommend that you exercise caution when choosing to share your personal data.

Your personal data in your GlucoContro Online Web App account may be stored and processed on servers located in one of our regional facilities which may include data hosted with one of our service providers. We endeavour to store your personal data within the region where you reside, but we may transfer your personal data outside of your country of residence, including to the United States, which may provide for different privacy or data protection rules than those that apply in your country to administer and provide you with support and technical services for your GlucoContro Online Web App account.

If you are a resident of a country with data localization laws, your personal data will be stored on servers located within your country with our cloud service provider who is our data processor for the hosting of GlucoContro Online Web App accounts.

We have implemented appropriate safeguards to protect your personal data when it is transferred, including the execution of data transfer agreements with recipients of the information.

You may also store your personal data on your Google Drive account in which case Google’s privacy notice and legal terms must be accepted as this is hosted and managed by Google.

Ascensia implements appropriate administrative, technical and physical safeguards to protect the confidentiality, integrity and availability of your personal data. We will use strict procedures and security features, including cryptographic techniques, and take all steps reasonably necessary to ensure your personal data is processed securely and in accordance with this Privacy Policy.

You are responsible for protecting against unauthorised access to the GlucoContro Online Web App and your GlucoContro Online Web App account. Ascensia recommends that you use strong password security, by using a mix of letters, numbers and symbols, and a different password for your GlucoContro Online Web App account than you use for any other accounts that you may have. You must keep your account information password and passphrase confidential and not share it with anyone. Ascensia is not responsible for any lost, stolen or compromised passwords/passphrases or for any access to your GlucoContro Online Web App account from unauthorised users where caused by you. If you think your account has been compromised, please contact us as soon as possible. For Customer Service please visit https://www.diabetes.ascensia.com or email support@glucocontro.online.

Please note that the transmission of information via the internet is not completely secure. Although Ascensia will do its best to protect your personal data, we cannot guarantee the security of your information transmitted to the GlucoContro Online Web App and any transmission is at your own risk.

We may use information collection and tracking technologies for certain services and features made accessible to you via the GlucoContro Online Web App to remember things about you so that we can provide you with a better experience. Below we provide information on the technologies we may use for automatic information collection, why we use them, and your choices.

Cookies are small data files stored on your browser or device. They are designed to remember things that a user has done while on a website in the past, which can include logging in or clicking on links.

Some of these are persistent cookies that may be used if you log on to restricted areas to remember who you are. Others are session cookies that may be used for anonymous identification of a website visit for technical purposes only. Session cookies are stored only temporarily during the browsing sessions and are deleted once the browser is closed.

Although most browsers are set-up to accept cookies automatically, it may be possible to refuse to accept browser and device cookies by activating the appropriate setting on your browser or device. Please note that if you choose not to permit cookies some features of our services may not function properly or be accessible.

You may use self-regulation programs available in your jurisdiction to manage the way that companies other than Google advertise to you, such as the EU-based Your Online Choices.

Ascensia does not collect personal data about your online activities over time and across third-party websites or online services. We also do not allow third parties to collect personal data about your online activities over time and across other websites or online services when you use the GlucoContro Online Web App. We do not respond to browser “Do Not Track” signals.

Residents of the European Economic Area (EEA), United Kingdom or Switzerland: Ascensia will continue to store your personal data while you have an active GlucoContro Online Web App account. The section on “GlucoContro Online Web App Account Deletion”, below, explains how you can delete your GlucoContro Online Web App account and what happens to your personal data once your account has been deleted.

If you would like to delete your GlucoContro Online Web App account, you may do so by contacting us using the form at https://diabetes.ascensia.com or emailing support@glucocontro.online. Please be aware that if you delete your account we will retain aggregated and de-identified information and we may need to retain certain personal data as required by law. Where we are not otherwise subject to a legal requirement to retain records, we will retain geo-location information for nine months from the date of collection. We retain all other data in your GlucoContro Online Web App account for two years from the date it is uploaded to enable you to access and export such data, if required, in connection with an insurance claim. We also retain de-identified/pseudonymized analytical information for five years from the date of de-identification/pseudonymization, for the purposes described in “The Reasons For Processing Your Personal Data” section above.

Once your GlucoContro Online Web App account and any associated personal data has been deleted, you will no longer have access to the account and deletion of your account may be irreversible. You may not therefore be able to reactivate your GlucoContro Online Web App account or retrieve any personal data. You may want to download and save any required information before deleting your account or requesting that we delete your account.

If you have chosen to share your GlucoContro Online Web App account information with a third party such as your healthcare provider or other person and you delete your account, those persons will no longer be able to synchronize with your account information, including information about your blood glucose readings. Any historical data shared with the HealthCare provider will be retained as medical records of the Healthcare Provider. All other persons will have no further access to your historical data.

Ascensia reserves the right to delete GlucoContro Online Web App accounts that remain inactive for an extended period of time. Where a GlucoContro Online Web App account remains inactive, we will notify you in advance so that you have an opportunity to ensure your account stays current and available for your use.

If you need to update your information you can do this through the GlucoContro Online Web App system. If you are unable to access that information for any reason, you can notify Ascensia of any changes to (or errors in) your information and we will update it for you by submitting a written request for changes using the contact form at https://www.diabetes.ascensia.com.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.

Where you have been asked to consent to the processing of your personal data, we will provide you with an opportunity to withdraw your consent. Any withdrawal of consent will not affect the lawfulness of the processing based on your consent before the withdrawal. Please also note that where you withdraw consent, we will only stop processing your personal data that relates to the withdrawal of consent.

To exercise any of your rights in connection with your personal data, please contact Ascensia using the contact form at https://www.diabetes.ascensia.com, or by email at privacy@ascensia.com or by mail to Ascensia Diabetes Care Holdings AG, Peter Merian-Strasse 90, 4052 Basel, Switzerland. We will process any request in line with any local laws and our policies and procedures. If you are located in the EEA, you have the right to lodge a complaint about how we process your personal data with the supervisory authority in your country.

You may have the right to: (a) access the personal data we hold about you; (b) request we correct any inaccurate personal data we hold about you; (c) request we delete any personal data we hold about you; (d) restrict the processing of personal data we hold about you; (e) object to the processing of personal data we hold about you; and/or (f) receive any personal data we hold about you in a structured and commonly used machine-readable format or have such personal information transmitted to another company.

You may have the right to: (a) access the personal data we hold about you; (b) request we correct any inaccurate personal data we hold about you; (c) request we delete any personal data we hold about you; and/or (d) restrict the processing of personal data we hold about you.

Any changes to this Privacy Policy in the future will be posted on this page and, at our discretion, provided to you by e-mail or via a notification in the system.

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to us using the contact form at https://www.diabetes.ascensia.com, or by email at privacy@ascensia.com or by mail to Ascensia Diabetes Care Holdings AG, Peter Merian-Strasse 90, 4052 Basel, Switzerland. If you contact us, we will do our utmost to address any concerns you may have about our processing of your personal data.