GlucoContro Support
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Recent activity by GlucoContro Support-
Error E3 – Strip Upside Down
This error means the test strip was inserted incorrectly. What to do: Remove the test strip. Insert a strip with the grey end facing up and the printed side facing you. Make sure the strip is...
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Error E2 – Used Test Strip
This error means the test strip has already been used or is not valid for testing. What to do: Remove the strip and discard it. Use a new, unused test strip from a valid vial. Make sure the t...
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Error E1 – Too Little Blood
This error means the meter didn’t detect enough blood to complete the test. What to do: Remove the used test strip and discard it. Repeat the test with a new strip. If you see the error again...
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How to Add or Change the Meal Marker for a Meter Reading
You can add or edit the meal marker on any reading saved in the app. To do this: Open the app and go to My Readings. Tap the blood sugar reading you want to edit. On the Edit screen, tap the Me...
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How to pair a second CONTOUR™ connected meter to the app
You can connect more than one CONTOUR™ meter to your app by following the same pairing process as with your first device. To add a second meter: Open the app and go to Main Menu > Settings > My M...
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How to Unpair a CONTOUR™ Connected Meter
To remove a connected meter from your app: Open the app and go to Main Menu > Settings > My Meters. Tap the meter you want to unpair. On the Meter Settings screen, tap Unpair and confirm when...
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How to do a One-Time Sync of Meter Date and Time with the App
You can manually sync your meter’s date and time with the app at any moment. To perform a one-time sync: Turn your meter on. In the app, go to Main Menu > Settings > My Meters and select the pa...
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How to automatically Sync Meter Date and Time with the App
You can set the app to automatically sync the date and time with your connected meter each time they pair. To enable this option: Open the app and go to Main Menu > Settings > App Preferences. ...
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How to Turn Meter Settings On or Off (e.g., Sound)
You can easily change certain settings on your CONTOUR™ connected meter, like sounds or alerts, either through the app or directly on the meter. Using the App Open the app and go to Main Menu > S...
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How to Rename a Meter
If you have multiple meters connected to your account, giving each a clear name can help you identify them more easily. You can rename any paired meter directly from the app. To rename a meter: O...