GlucoContro Support
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Articles
Recent activity by GlucoContro Support-
Error E42 – Dead Batteries
This error means the batteries in your meter are too low to power the device. What to do: Remove the old batteries from your meter. Insert two fresh CR2032 coin cell batteries, making sure they...
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Error E30–E99 – Software or Hardware Error
This range of error codes indicates an internal issue with the meter's software or hardware. What to do: Turn off the meter and wait a few seconds. Turn it back on and repeat the test using a n...
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Error E28 – Too Hot to Test (Above 45°C)
This error means the meter or strip is too hot to perform a valid test. What to do: Move to a cooler location where the temperature is below 45°C (113°F). Allow the meter and strips to cool to ...
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Error E27 – Too Cold to Test (Below 5°C)
This error means the meter or strip is too cold to perform a valid test. What to do: Move to a warmer location where the temperature is at least 5°C (41°F). Let the meter and strips reach room ...
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Error E25 – Control Solution Above 35°C
This error appears when the control solution is too warm to produce an accurate result. What to do: Allow the control solution to cool down to room temperature (15–30°C / 59–86°F). Do not refri...
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Error E24 – Control Solution Below 15°C
This error appears when the control solution is too cold to provide an accurate result. What to do: Allow the control solution to reach room temperature (15–30°C / 59–86°F). Do not heat the sol...
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Error E20 – Testing Error
This error means the meter was unable to complete the test correctly. What to do: Repeat the test using a new strip. If you're running a control test, make sure you're using only CONTOUR™ contr...
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Error E8 – Strip or Test Errors
This error indicates a general issue with the test strip or the testing process. What to do: Remove and discard the test strip. Insert a new strip and repeat the test carefully. If the error ...
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Error E6 – Moisture-Damaged Strip
This error means the test strip has been exposed to moisture or stored improperly. What to do: Remove and discard the damaged strip. Repeat the test using a new strip from a properly stored pac...
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Error E4 – Wrong Strip Inserted
This error means the test strip is not compatible with your meter. What to do: Remove the strip and discard it. Use a CONTOUR™ test strip that matches your meter model. Make sure the strip pa...