GlucoContro Support
- Total activity 166
- Last activity
- Member since
- Following 0 users
- Followed by 2 users
- Votes 0
- Subscriptions 7
Articles
Recent activity by GlucoContro Support-
I own several meters. Can I use all of them with the app?
You can pair multiple CONTOUR™ connected meters with the app. It's possible to have different meter types linked to your account at the same time.The app will merge your blood sugar readings from a...
-
In some CONTOUR™ connected meter settings I see a Fasting Target Range but there is no Fasting Target in the app. Why?
The Fasting Target range is always the same as your Before Meal Target Range, and this range can be changed in the app.
-
On the expanded graph, what is the difference between the Standard and the Averages Mode?
Averages Mode shows your blood sugar averages over a selected time period.Standard Mode displays your individual blood sugar readings from a single day. For more information: Go to Main Menu > My...
-
Why does the app select a meal (for example, Lunch) on the Meal Marker screen?
The app uses Day Divider time periods (Breakfast, Lunch, Dinner, Overnight), which you can adjust to fit your personal schedule. For convenience, the app automatically pre-selects a meal type based...
-
I added activity, a meal and a photo to a reading in the app but I do not see this information in My Readings.
To view the activity, meal, or photo added to a blood sugar reading: Go to My Readings and find the relevant blood sugar value. Tap the area around the reading time to open the detailed view. ...
-
I cannot delete a blood sugar reading in the app. Why not?
Blood sugar readings from the meter cannot be deleted in the app; only manually-entered blood sugar readings can be deleted.
-
Why does the app show a meal marker screen when I turned off the meal marker setting on my meter?
The Meal Marker feature is always available in the app. If you turn off meal markers on the meter, your blood sugar readings can still be marked with a meal marker—but only from within the app. If ...
-
If I have more than one meter can they have different target ranges?
Your meters may have different target ranges, but this is not recommended. Your meters should stay in sync with the app target ranges.
-
Why are there several Target Range settings in my CONTOUR™ connected meter? There was only an Overall Target at first.
As soon as you pair your CONTOUR™ connected meter to the CONTOUR™DIABETES app, you are able to add a meal marker to a blood sugar reading. Since every meal marker is evaluated against a related tar...
-
What does 'Improved' mean when it shows up on a pattern?
When your blood sugar (BG) readings improve a pattern you’ve been working on within a specific timeframe, the app marks that pattern as "Improved." These patterns are automatically saved under:My P...