GlucoContro Support
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Recent activity by GlucoContro Support-
Change the email address for my app account?
To update your email address in the app: Go to Main Menu > Settings > My Account Tap the email address field and enter your new address
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Can I pair someone else's meter with the CONTOUR™DIABETES APP on my smartphone?
CAUTION: Bluetooth® connectivity enables readings to be transmitted from a meter to the CONTOUR™DIABETES app.The app is designed for use by a single individual only.Do not pair someone else’s meter...
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What do the symbols in the app represent?
Reading Notes symbols:
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Do manual readings affect my patterns?
Yes. Manually entered readings are included in pattern detection. Editing an existing value can also impact your detected patterns.
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Why is the CONTOUR™DIABETES app prompting me to turn on location?
Due to Google permission requirements, all Android devices running version 6.0 (Marshmallow) or higher must have location services enabled to scan for and identify Bluetooth devices. This is requir...
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How to pair a meter?
To pair a meter, go to Menu > Pair a Meter or Menu > Settings > My Meters > (+).
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My Meter is Also Paired to an Insulin Pump Device. How does that affect my meter and the CONTOUR™DIABETES app?
Time and date for blood sugar readings taken on the meter are based on the time and date set on your insulin pump device. Meal Markers are disabled on your meter. Target ranges are an app-onl...
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I see a purple dot next to the My Patterns item on the Main Menu and also on the Menu symbol on top of My Readings. What does this mean?
A purple dot with a number inside means the app has detected one or more new patterns that you haven’t reviewed yet.In the My Patterns section, these unread patterns will also be marked with a purp...
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I was working on a pattern and it was moved to history. Why?
When the app sends you a follow-up notification, your active pattern is automatically ended and moved to the History section - even if the pattern hasn’t improved yet.
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I do not see my manual insulin doses in the expanded graph. Why?
Manually entered insulin doses are not shown in the expanded graph. In the Customize Your Graph screen, if you select Fast-acting Insulin, only the fast-acting doses selected from the Medication fi...