GlucoContro Support

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  • Privacy Policy

    1. User Guides
    2. Terms of Service

      GlucoContro Online Web App Privacy Policy Effective as of December 2020   Introduction The protection and security of your personal data are important to Ascensia. We know that you care about ...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 25 votes

  • How to connect with Patient's account

    1. User Guides
    2. For Caregivers (CG)

    1. In the panel on the left click on "Invite Family Member".2. Enter patient details, then confirm by clicking "Invite family members".3. Now, when you click "My Family", after expanding the panel,...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Available profiles' overview

    1. User Guides
    2. CONTOUR™ Account

    GlucoContro.online offers four different profile types. Each profile is tailored to support a specific role within diabetes management.As legal and regulatory requirements may vary between countrie...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Creating a Patient profile

    1. User Guides
    2. For Patient With Diabetes (PWD)

    Create a Contour Account We’re glad you’ve decided to use GlucoContro.online!Here’s a step-by-step guide to help you register as a Patient with Diabetes.1. Go to www.glucocontro.online and click C...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Manage Your Healthcare Professional Account

    1. User Guides
    2. For Healthcare Professionals (HCP)

    You can manage your GlucoContro.online account settings in one place. To access them, click your avatar icon in the top-right corner and select Account's settings. Change first name & last nameIn t...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Grey Wolf

    1. User Guides
    2. Release Notes

    Sinovo Connection CenterDesignated hospitals in Belgium now have the ability to download results to GlucoContro.online from a variety of glucose meters (devices across different brands). Sinovo co...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Ascensia Terms of Service

    1. User Guides
    2. Terms of Service

    End User License Agreement Last Updated: March 25, 2021   Introduction The GlucoContro Online Web App is operated by Ascensia Diabetes Care Holdings AG, based in Peter Merian- Strasse 90, 4052 Base...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 7 votes

  • How to reset password

    1. User Guides
    2. For Caregivers (CG)

    If you forgot your password, you can reset it from the GlucoContro.online login page.1. Go to www.glucocontro.online.2. Click “Forgot your password?” below the login fields. 3. On the next screen, ...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • CONTOUR™ Diabetes ID Portal: Creating new profile

    1. User Guides
    2. CONTOUR™ Account

    Contour Diabetes ID Portal allows you to create multiple profiles under a single email address. This is useful if, for example, you're a healthcare professional working in multiple countries or if ...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Exporting your data in portable format

    1. User Guides
    2. For Patient With Diabetes (PWD)

    GDPR export A copy of your personal data is available for download from GlucoContro.online at any time.To export your data:Log in to your GlucoContro.online account.​Click on your avatar icon in th...

    • GlucoContro Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes