GlucoContro Support
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Recent activity by GlucoContro Support-
Change the time period on the expanded graph?
Tap the white button at the top of the screen From the Days list, select the desired time period — 3-day, 7-day, 14-day, or 30-day
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How to click forgot password in Contour Diabetes App?
1. If you are logged in, click on the icon representing three horizontal lines. It is located in the upper left corner of the screen. 2. The panel on the left will expand. Click on the Settings ico...
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How to force sync Contour Diabetes App?
1. Click on the three bar symbol in the upper left corner of the screen. 2. A panel will expand from the left.Click on "Help". 3. Then click on "About". 4. Click on "Sync now".This will fo...
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How do I navigate through the app using the Main Menu?
The Main Menu lets you access all key features of the app: My Readings – View, edit, and manage your blood sugar readings My Patterns – Get alerts if certain blood sugar patterns are detected ...
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Change the types of patterns I am notified about?
Open the app and go to Main Menu > My Patterns On the My Patterns screen, tap More (top-right corner) Tap Pattern Selection and choose which patterns you want to be notified about
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Find a detailed graph of my blood sugar readings?
In the My Readings section of the app, either:– Turn your phone sideways to open the expanded graph– Or tap the small graph at the top of the screen Make sure screen rotation is enabled in your de...
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Get back to the previous screen when there is no Back button?
If there’s no visible Back button, tap Menu, Done, or the ‘X’ in the corner to return to the previous screen.
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When I access Settings on my meter I lose my connection to the app. Why?
You cannot change the meter settings while it is connected to the app. To adjust settings directly on the meter: Scroll to the Settings symbol on your CONTOUR™ connected meter and press OK. The...
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My meter and app were suddenly disconnected - why?
To stay connected, your meter and app must remain within close range of each other. Additionally, your CONTOUR™ connected meter will turn off automatically if there's no activity between the meter ...
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I cannot change a meter setting from the app – why?
To change meter settings from the app, your meter must be turned on and actively connected to the app via Bluetooth. Note: The only settings you can adjust when the meter is not connected are: Th...