I have received an “Unable to connect” error message. What should I do?

"There are at least 2 possible reasons for this error message:

1. You are not connected to the Internet. Check your Internet connection and make sure that the Mobile Data feature is turned on in your mobile device settings. (Note: Internet/Data usage fees may apply.)
2. Your network administrator has set proxy or firewall restrictions on your network.
- Talk to your network administrator about allowing connection to CONTOUR™ servers from your mobile device.
- Consider trying an alternate Internet connection such as switching to cellular data or connecting from your home.

Note: Internet/Data usage fees may apply."