Reset Password (Patient)

Open GlucoContro.online login page (https://www.glucocontro.online/) and find "Forgot your password?" button. Click on it:

On the next page you will be asked to provide your e-mail address. Enter the e-mail address provided during registration and click "Reset Password" button:

Confirmation of successful password reset request will be displayed:

Note

Please note, that if you already use Contour Diabetes App but you have never used GlucoContro.online before and you have forgotten your password you must reset the password using the Contour Diabetes Application.

Once the e-mail address is provided please check your mailbox. You should receive an e-mail similar to the one shown below from Contour Cloud

From either noreply@contourcloudeu.ascensia.com or noreply@contourcloudus.ascensia.com

with the Title: Reset your password now

If e-mail does not reach your inbox you might want to check "SPAM" folder on your mailbox/e-mail client.

Go back to the log-in page (https://www.glucocontro.online/) and input your e-mail and the temporary password from the e-mail, click Sign-in. You will be prompted to set the new password. Type in the new password in both fields and click “Set password” button. 

You will be logged in and taken to your Dashboard.