If you forgot your password, go to www.glucocontro.online and click Forgot your password?
Enter the email address linked to your account and click Reset Password.
Confirmation of successful password reset request will be displayed:
If you only use the CONTOUR™ Diabetes App and have never logged in to GlucoContro.online, reset your password through the app.
You’ll receive an email from:
-
noreply@contourcloudeu.ascensia.com(EU) -
or
noreply@contourcloudus.ascensia.com(US)
If the email doesn’t arrive, check your spam or junk folder.
This email will contain a temporary password.
Go back to www.glucocontro.online, enter your email and the temporary password, then click Sign in.
You will be asked to set a new password. Enter it twice and click Set password.
Once done, you’ll be logged in automatically and redirected to your Dashboard.