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Clinic Management

GlucoContro Support
  • Updated

This section is available only to Clinic Administrators. To access it, go to Clinic Settings in the main menu.

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Invite Healthcare Professionals to your Clinic

To invite new professionals:

1. Scroll down to Clinic Professionals.

2. Click Add another Professional.

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3. Enter the person’s first name, last name, and email address.

4. (Optional) Check the box to make them a Clinic Administrator.

5. Click Invite.

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Once the invitation is sent:

  • You can resend it if needed by clicking the three-dot menu next to their name.

  • The invited person will appear as Pending until they accept and you approve them.

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⚠️ Final approval is required before they gain access to your Clinic.

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Remove Healthcare Professionals from your Clinic

To remove someone from your Clinic:

1. Reassign any patients they are currently managing by clicking the three dots next to a patient and selecting Change Leading HCP.

2. Once the professional has no assigned patients, go to Clinic Professionals in Clinic Settings.

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3. Click the three-dot menu next to their name and select Revoke.

4. Confirm the action with your password.

 

Clinic Medical Settings

You can define default glucose target ranges and KPI thresholds for all new patients in your clinic.

To do this:

  1. In Clinic Settings, scroll to Clinic Glucose Levels and Key Performance Indicators.

  2. Click the padlock icon labeled Provide Password.

  3. After entering your password, you can adjust the settings.

  4. These values will apply to all new patient profiles (unless individual settings are later configured).

You can set different values depending on diabetes type.

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Importing Patient database from legacy solutions

If you used GlucoFacts Deluxe or GlucoContro Desktop, you can import your full patient database into GlucoContro.online.

To start:

1. Go to Clinic Settings and find the Import patients section.

2. Make sure the legacy software is installed on your computer.

3. Click Import and select the application you're importing from.

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4. In the pop-up window select the application you have been using so far:

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5. Click Next, then Import.

⏳ Importing a large database may take time.
You can pause and resume the process, but do not close your browser while it’s running.

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Once the process is complete, all imported patients will appear in your Full Patients List

Deleting the Clinic

If you need to delete your clinic, please contact our support team for assistance:
https://support.glucocontro.online/hc/en-us/requests/new